Frequently Asked Questions
Where do you ship from?
The United Kingdom.
Do you ship internationally?
No - we currently only ship within the United Kingdom.
Which shipping methods do you use?
We ship with Royal Mail. Shipping rates and delivery times are based on the service. You can see the available options and costs at checkout or in our Shipping section.
How long does it take to process my order?
Orders are typically shipped the next working day after payment is processed. You will receive a tracking number once your order has been shipped, so you can track it on its way to you.
How long will it take for my order to arrive?
Delivery estimates can vary from 1 to 3 business days, depending on the shipping method selected at checkout. Please be aware this is not guaranteed and we cannot be held responsible for delays outside of our control.
Can I cancel my order?
Please see our Cancellation Policy.
Do you offer returns or exchanges?
Please see our Returns Policy.
What payment methods do you accept?
We accept major debit and credit cards, Apple Pay, Google Pay and PayPal.
Are your products authentic?
Yes - all booster boxes, booster packs and plushies are officially licensed by The Pokémon Company. All products are brand new and unopened unless specified. We source them directly from verified and trusted suppliers to ensure you are getting genuine products. All Pokémon products are officially sealed by The Pokémon Company and nothing is tampered with or re-sealed/weighed.
Do you sell individual cards?
Yes - we sell a wide range of individual cards including Pokémon, Disney Lorcana and Dragon Ball Super on our eBay store.
How do I contact you if I have an issue with my order?
If you have any issues with your order or need assistance, please fill in our contact form or reach out to our Customer Service team at orders@cardzio.co.uk with your order number included. We will respond as quickly as possible and do our best to resolve your issue.